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- Happy Customer
Here at Luvingrace, customer satisfaction is our utmost priority. That is why we make things easy, like our Return & Refund Policy. Please double-check your order and notify us immediately if you need to make any changes to the design within the next 24 hours. We hold ourselves to the highest standards and have addressed all your issues. If an item you received is defective or damaged, don't worry and just notify us at firstname.lastname@example.org. We will make it right by offering you a replacement or refund. You don't even have to return your package. We will treat this loss as our responsibility if you are not satisfied with your order. We hope you have an enjoyable shopping experience at our store.
1. Not Happy with Your Order
If you are not happy with your purchase or it seems to be different than what you expected, please contact us via our email at email@example.com. Our customer service team will review your request and send out further instructions to make sure you have the best experience with your orders.
For personalized products, if you want to refund, we will only refund 70% of the product amount, because this is a personalized product, we make it unique to you, with your name and logo, nickname ..., for other products we will refund 100% of the amount.
Please allow the 20% difference between advertised images and the actual item you received as sometimes advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.
2. Damaged or Low-Quality Items
If the product is defective or does not properly function as advertised, feel free to contact us. We will take responsibility for any damage that occurred during the production process and delivery.
To proceed with the returns & refund quickly and effectively, please include a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures should be taken on a flat surface, with the tag and error of the items clearly displayed. We’ll send you replacements as soon as we confirm the situation, no need to return the defective ones. We will use this information to help you with your order, and eliminate errors in the future.
Caution: This warranty only covers manufacturing defects and does not cover:
- Damage caused by accident
- Improper care
- Normal wear and tear
- Break down of colors and materials due to sun exposure
- Aftermarket modification
Note: Our policy may last 21 days from the arrival date. If 21 days have gone by since you received the item, unfortunately, we can’t offer you a full refund or replacement.
3. Did not receive your product
If your delivery is delayed than expected, you do have the right to request a refund or a new replacement for that order. Simply contact us via email at firstname.lastname@example.org and provide your order information, we will assist you with the highest priority.
- Your request must be submitted to our team within 2 months since you placed the order. After that time, the tracking information might be expired so it will be impossible for us to assist you further.
- In case we proceed with a refund. It will go back to your account in 5-10 business days, depending on your bank’s progress.